Many B2B companies face the need to upgrade their enterprise resource planning (ERP) platforms. Integrating front-office systems that include B2B commerce at the same time, not only streamlines operations but also drives increased efficiency and retention—and can even help pay for ERP upgrades.
In recent years, many B2B companies have focused on upgrading back-office or ERP systems as separate initiatives. For many, this has been reactionary—a response to looming deadlines after which legacy ERP support will expire. Fewer companies have taken advantage of the pressing need to modernize their front-office systems to support customer-facing interfaces like B2B commerce, instead opting to kick that transformation can down the road.
Our recent research found that the most effective B2B companies (also known as front runners) are now addressing the dual transformation needs of front-office and back-office systems not as disparate challenges, but as interconnected opportunities in which new digital sales through B2B commerce are helping fund both sets of upgrades.
By upgrading and interconnecting front and back-office systems concurrently, front runners are realizing significant advantages. Read the full report to learn the rest of our research findings and how today’s B2B front runners are getting ahead by prioritizing dual transformation.
