New Deloitte Digital research reveals that brands and consumers do not see eye-to-eye when it comes to the commerce experience.
Our latest research uncovers what people value most in their B2C commerce experiences and how well brands are delivering on those expectations. We found that nearly 80% of B2C brands believe consumers are impressed by the online shopping experiences they provide. Yet fewer than half of consumers actually are. 

And getting it right pays off: The research shows that customers spend 37% more with brands that they find deliver consistent and positive commerce experiences.
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 Our analysis uncovered what today’s B2C leaders are doing to build loyalty and make the biggest positive impact on commerce experiences.

Read our new research >

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