Brands think they’re delivering great shopping experiences

Consumers are delivering them a reality check

Our latest research uncovers what people value most in their B2C commerce experiences and how well brands are delivering on those expectations.

And getting it right pays off: The research shows that customers spend 37% more with brands that they find deliver consistent and positive commerce experiences.

Learn how the most resilient brands embrace the imperative for continuous refinement of their commerce tools and tactics.

Download our new research

Discover what commerce standouts are doing to realize revenue growth at 2.5x the rate of other brands.

Read our report

Grow sales and flexibility without growing inventory

Choose your country or region

Grow sales and flexibility without growing inventory

Reinventing the marketplace: Macys case study

Transform commerce at the speed of want

Drive growth through social connections

Deloitte Digital