Deloitte Digital is proud to present the first installment of our four-part research series focused on the current state of experience orchestration and the strategies employed by leading brands today.
Organizations are striving to infuse each customer interaction with consistency, personal relevance, convenience, and simplicity. Our research indicates that a significant 90% of brand leaders believe their customers would rate the CX they offer as good or excellent. However, consumer insights paint a starkly contrasting picture, with only 50% of them rating their received CX from brands as good or excellent.
This discrepancy prompts the question: Why such a wide gap?
By downloading this report, you are not only gaining access to these invaluable insights but also securing your receipt of the subsequent three parts of this research series. They will be conveniently delivered to your email, ensuring you are equipped with the comprehensive knowledge necessary to understand and navigate the evolving landscape of experience orchestration.
